Income Recovery Officer
Quick answer
A leading Housing Association in Essex is hiring a customer-focused Income Recovery Officer to manage rent accounts, recover arrears, and support residents while ensuring tenancies are sustained, working in a hybrid setup for £25 - 33 per hour + Umbrella.
- Role
- Income Recovery Officer
- Organization
- A leading Housing Association in Essex
- Location
- Essex (Hybrid)
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- £25 - 33 per hour + Umbrella
- Category
- Other
The role
A leading Housing Association in Essex is seeking a customer-focused Income Recovery Officer to manage rent accounts, recover arrears, and support residents while ensuring tenancies are sustained.
What you'll do
- Managing rent accounts and actively monitoring arrears progression.
- Contacting residents to discuss outstanding rent and agree appropriate recovery action.
- Visiting residents in their homes where required, following lone-working procedures.
- Providing advice around benefits, welfare and basic budgeting, with appropriate signposting and referrals.
- Working with internal welfare and support teams and external partners to help maximise household income.
- Supporting and organising evictions where necessary.
What it takes
- Customer service experience
- Strong communication skills
- Experience in rent account management
- Knowledge of welfare and benefits
- Legal recovery action experience
- Ability to work independently and in a team
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Essex, with a hybrid work setup.
What is the compensation?
The compensation is £25 - 33 per hour + Umbrella.
What are the key qualifications required?
Key qualifications include customer service experience, strong communication skills, experience in rent account management, knowledge of welfare and benefits, and legal recovery action experience.
How do I apply?
You can apply now by clicking the 'Apply Now' button.
When is the application deadline?
The application deadline is 28 October 2026 at 09:42.
How to apply
Apply directly on A leading Housing Association in Essex's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on A leading Housing Association in Essex's official posting before applying.