ICT Support Specialist
Quick answer
Imagine Worldwide is hiring a remote ICT Support Specialist (African continent-based) to manage connectivity for school programs and provide internal IT systems support.
- Role
- ICT Support Specialist
- Organization
- Imagine Worldwide
- Location
- Remote (Must be based on the African continent)
- Work setup
- Remote
- Level
- Mid
- Category
- Engineering & Technology
The role
The ICT Support Specialist will manage technical operations, including maintaining reliable internet connectivity for schools in remote areas and providing internal helpdesk support for staff. This role involves troubleshooting hardware and software, managing cloud-based systems, and training team members on IT best practices. The specialist will work under the Director of ICT to ensure that all organizational infrastructure is secure, operational, and aligned with the mission of providing tablet-based learning in Sub-Saharan Africa.
What you'll do
- Maintain robust network connectivity for country offices and remote school project sites.
- Provide technical helpdesk support for staff hardware, software, and cloud applications.
- Monitor and administer cloud-based systems, security settings, and user access.
- Develop and deliver digital literacy training materials for staff and partners.
- Coordinate with local ISPs and technical partners to optimize network performance.
What it takes
- Bachelor's degree in IT, Computer Science, or equivalent practical experience.
- Minimum of 5 years of professional experience in IT support or systems administration.
- Proven experience managing network equipment including routers, switches, and firewalls.
- Strong proficiency in cloud productivity suites like Google Workspace.
- Ability to travel to project sites up to 40% of the time.
What you'll bring
How we treat you
Competitive salary and benefits commensurate with experience.
Frequently asked questions
Where is this job located?
This is a fully remote position, but candidates must be based on the African continent to facilitate field site support.
What is the compensation for this role?
The compensation is not explicitly specified in the job posting, but the organization notes that the salary is competitive and commensurate with experience.
What are the primary qualifications required?
Candidates need a bachelor's degree in a technical field and at least five years of experience in IT support, specifically with network equipment and cloud-based systems.
Is travel required for this position?
Yes, international travel to field sites in Africa is required at least every second month, or up to once a month, not exceeding 40% of the total time.
How to apply
Apply directly on Imagine Worldwide's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Imagine Worldwide's official posting before applying.