Homebuyer Program Manager
Quick answer
An organization based in Kansas City, MO is hiring a full-time Homebuyer Program Manager to oversee housing counseling staff, manage client intake and underwriting readiness, and optimize program workflows.
- Role
- Homebuyer Program Manager
- Organization
- Organization
- Location
- Kansas City, MO
- Work setup
- On-site
- Level
- Mid
- Category
- Programs & Operations
The role
The Homebuyer Program Manager oversees the daily operations, quality, and performance of homeownership programs while supervising housing counseling staff and the Intake Coordinator. This role serves as the primary decision-maker for client eligibility, underwriting assessments, and pathway assignments. As the program scales, the manager will lead efforts to standardize workflows and transition front-end responsibilities to specialized roles. The position ensures all counseling activities remain compliant with HUD standards while analyzing data to improve pipeline efficiency.
What you'll do
- Supervise housing counseling staff and the Intake Coordinator to ensure efficient service delivery.
- Manage the front-end client pathway, including intake, underwriting assessment, and program eligibility decisions.
- Design and improve workflows to move clients seamlessly from inquiry through mortgage readiness.
- Conduct quality assurance reviews to ensure compliance with HUD housing counseling standards.
- Analyze program metrics and conversion rates to inform strategic growth and staffing needs.
What it takes
- HUD Housing Counseling Certification (required).
- 4+ years of experience in housing counseling, financial coaching, or mortgage services.
- Prior supervisory or team leadership experience.
- Strong understanding of mortgage readiness, underwriting, and credit coaching.
- Proficiency with client management systems like HMIS or CRM.
What you'll bring
Frequently asked questions
Where is this position located?
This role is based in Kansas City, MO, and operates as an in-office, full-time position.
What are the primary qualifications for this role?
Candidates must hold a HUD Housing Counseling Certification and possess at least four years of experience in housing counseling, financial coaching, or mortgage services, along with proven supervisory experience.
Is the compensation for this role public?
The organization has not explicitly specified the compensation for this position in the job posting.
What will my primary responsibilities involve?
You will oversee program operations, supervise counseling staff, manage the client intake and underwriting process, and ensure all activities meet HUD compliance standards.
How to apply
Apply directly on Organization's site. We link straight through — no resume parsing, no profile to fill out.
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