Head, Service Operations Branch

The role

The Head of Service Operations Branch at NATO Communications and Information Agency (NCIA) in Uedem, Germany, will lead the transformation of IT services to support NATO’s Digital Endeavour. This role involves managing and delivering Communication and Information Systems (CIS) products and services, ensuring secure and reliable operations. The incumbent will develop and implement strategic management processes, lead multi-disciplinary teams, and oversee resource acquisition and deployment.

What you'll do

• Develops, communicates, implements and reviews the processes, which embed strategic management in the operational management of the organization
• Leads and manages the creation or review of a strategy that meets the requirements of the business
• Provides detailed and specific advice regarding the application of their specialism to the organization's planning and operations
• Actively maintains knowledge in one or more identifiable specialisms
• Forms, maintains and leads workgroups and individuals to achieve organizational objectives
• Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate

What it takes

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post
• The incumbent must have a minimum of three years of CIS engineering experience and 3 years of experience in the management of CIS systems either as a Project Manager or Service Operations Manager
• Experience leading multi-disciplinary technical teams in areas such as desktop support, telecom, network, or cybersecurity
• Possess demonstrable leadership characteristics and extensive experience in leading teams of CIS professionals under challenging circumstances and in complex environments
• Knowledge and experience in the preparation and implementation of new or changed services

What you'll bring

How we treat you

5 year contract with competitive tax-free salary and household and children’s allowances, privileges for expatriate staff, excellent private health insurance scheme, generous annual leave of 30 days plus official holidays, NATO Pension Scheme, development programs such as professional training, wellbeing, and more

How to apply

Apply directly on NATO - North Atlantic Treaty Organization's site. We link straight through — no resume parsing, no profile to fill out.

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