Guest Relations Manager
Quick answer
The American Cancer Society is hiring an in-office Guest Relations Manager paying $44,000/yr to oversee front desk operations and guest services.
- Role
- Guest Relations Manager
- Organization
- American Cancer Society
- Work setup
- On-site
- Level
- Mid
- Compensation
- $44,000/yr
- Category
- Programs & Operations
The role
The American Cancer Society is seeking a Guest Relations Manager to oversee front desk operations and ensure a welcoming environment for patients and their caregivers. This role involves managing room allocations, supervising the concierge team, and analyzing occupancy data to optimize facility efficiency. The successful candidate will resolve guest concerns and maintain high standards of service in a fast-paced environment.
What you'll do
- Lead concierge and front desk team to ensure excellent guest service.
- Manage guest referrals, screening, and room allocation to maximize occupancy.
- Supervise front desk operations including phone inquiries and guest requests.
- Monitor facility readiness and coordinate with maintenance and housekeeping.
- Track occupancy data to inform operational improvements.
- Resolve guest concerns and implement service recovery solutions.
What it takes
- Minimum of 3 years of experience in guest relations or hospitality management.
- 1-2 years of experience in a supervisory or managerial role.
- High school diploma or equivalent required (Bachelor's degree preferred).
- Valid driver's license with a clean driving record.
- Ability to perform physical tasks such as standing, walking, and occasional lifting.
What you'll bring
How we treat you
Generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs.
Frequently asked questions
What is the compensation for this role?
The Guest Relations Manager position offers an annual salary of $44,000.
What are the primary qualifications required?
Candidates need at least 3 years of experience in guest relations or hospitality, including 1-2 years in a supervisory role, and a valid driver's license.
Is this position remote?
No, this is an in-office role that requires the manager to be present on-site to oversee front desk operations and guest interactions.
Are there specific physical requirements for the job?
Yes, the role involves periods of standing and walking, and may occasionally require lifting or carrying items such as luggage or supplies.
How to apply
Apply directly on American Cancer Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Cancer Society's official posting before applying.