Guest Relations Manager
Quick answer
American Cancer Society is hiring an in-office Guest Relations Manager with a salary of $52,800 - $60,000 to lead front desk operations and guest services.
- Role
- Guest Relations Manager
- Organization
- American Cancer Society
- Work setup
- On-site
- Level
- Mid
- Compensation
- $52,800 - $60,000
- Category
- Programs & Operations
The role
The Guest Relations Manager at American Cancer Society leads front desk operations, manages guest referrals, room allocations, and oversees the concierge team. They ensure a seamless experience for patients and caregivers while optimizing occupancy and operational efficiency. The role involves coordinating with maintenance/housekeeping and resolving guest concerns in a fast-paced environment.
What you'll do
- Lead concierge/front desk team for check-in/out and service
- Manage guest referrals, screening, and room allocation
- Supervise front desk operations including phone inquiries
- Monitor facility readiness and coordinate with maintenance/housekeeping
- Track and analyze occupancy data to improve operations
- Resolve guest concerns and implement service recovery
What it takes
- High School Diploma or Equivalent (Required)
- Bachelor's Degree (Preferred)
- 3+ years experience in guest relations/hospitality management
- 1-2 years of supervisory experience
- Valid Driver's License with Clean Driving Record
- Knowledge of hotel management systems and reservation software
What you'll bring
How we treat you
Paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs.
Frequently asked questions
Where is the job located?
The specific location is not mentioned in the posting, but it requires being present at a facility to manage front desk operations.
What is the compensation for this role?
The salary range is between $52,800 and $60,000 depending on experience and other factors.
What are the key qualifications required?
Candidates need at least 3 years of experience in guest relations or hospitality management with some supervisory experience and a valid driver's license.
When is the application deadline?
The posting does not specify an application deadline.
How to apply
Apply directly on American Cancer Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Cancer Society's official posting before applying.