Guest Relations Manager
Quick answer
The American Cancer Society is hiring an in-office Guest Relations Manager paying $52,700 to oversee front desk operations and lead the guest services team.
- Role
- Guest Relations Manager
- Organization
- American Cancer Society
- Work setup
- On-site
- Level
- Mid
- Compensation
- $52,700
- Category
- Programs & Operations
The role
The American Cancer Society is seeking a Guest Relations Manager to oversee front desk operations and ensure a welcoming experience for patients and caregivers. This role involves managing room allocations, supervising the concierge team, and tracking occupancy data to optimize service. The position requires a candidate capable of resolving guest concerns and maintaining high standards of facility readiness.
What you'll do
- Lead the concierge and front desk team to ensure excellent guest service.
- Manage guest referrals, screening, and room allocation to maximize occupancy.
- Supervise daily front desk operations including inquiries and requests.
- Coordinate with maintenance and housekeeping to monitor facility cleanliness.
- Track and analyze occupancy data to improve operational efficiency.
- Resolve guest concerns and implement service recovery solutions.
What it takes
- Minimum of 3 years of experience in guest relations or hospitality management.
- At least 1-2 years of experience in a supervisory or managerial role.
- Valid Driver's License with a clean driving record.
- Proficiency in hotel management systems and reservation software.
- High school diploma or equivalent (Bachelor's degree preferred).
What you'll bring
How we treat you
Paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs.
Frequently asked questions
What is the work schedule for this position?
The role follows an in-office schedule of Tuesday through Saturday, from 7:30am to 4:00pm.
What is the compensation for the Guest Relations Manager role?
The position offers a salary of $52,700 per year along with a comprehensive benefits package.
What are the primary qualifications required for this job?
Candidates must have at least 3 years of experience in guest relations or hospitality, including 1-2 years in a supervisory role, and a valid driver's license.
Is travel required for this position?
Minimal travel is required, primarily for initial training upon being hired.
How to apply
Apply directly on American Cancer Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Cancer Society's official posting before applying.