Guest Relations Manager
Quick answer
The American Cancer Society is hiring an in-office Guest Relations Manager paying $44,000 to lead front desk operations and guest services for patients and caregivers.
- Role
- Guest Relations Manager
- Organization
- American Cancer Society
- Work setup
- On-site
- Level
- Mid
- Compensation
- $44,000
- Category
- Programs & Operations
The role
The American Cancer Society is seeking a Guest Relations Manager to oversee front desk operations and ensure a welcoming environment for patients and caregivers. This role involves managing room allocations, supervising the concierge team, and analyzing occupancy data to optimize service efficiency. The position requires a candidate with strong leadership skills and experience in hospitality management to maintain high standards of guest satisfaction.
What you'll do
- Lead the concierge and front desk team to ensure excellent guest service.
- Manage guest referrals, screening, and room allocations.
- Supervise daily front desk operations and phone inquiries.
- Monitor facility readiness in coordination with maintenance and housekeeping.
- Track occupancy data to improve operational efficiency.
- Resolve guest concerns and implement service recovery solutions.
What it takes
- High School Diploma or equivalent required; Bachelor's degree preferred.
- Minimum 3 years of experience in guest relations or hospitality management.
- At least 1-2 years of experience in a supervisory or managerial role.
- Valid driver's license with a clean driving record.
- Ability to work a Sunday-Thursday, 11:00 am - 7:30 pm schedule.
What you'll bring
How we treat you
Generous paid time off policy, medical, dental, retirement benefits, wellness programs, and professional development programs.
Frequently asked questions
What are the working hours for this position?
This role operates on a Sunday through Thursday schedule from 11:00 am to 7:30 pm.
What is the compensation for this role?
The salary for the Guest Relations Manager position is $44,000 per year.
What experience is required to apply?
Candidates must have at least 3 years of experience in hospitality or guest relations, including 1-2 years in a supervisory role.
Is this job remote?
No, this is an in-office position that requires the manager to oversee front desk operations and facility readiness on-site.
How to apply
Apply directly on American Cancer Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Cancer Society's official posting before applying.