Guest Relations Coordinator
Quick answer
The American Cancer Society is hiring an in-office Guest Relations Coordinator at Hope Lodge paying $22.00 per hour to manage guest services and supervise the concierge team.
- Role
- Guest Relations Coordinator
- Organization
- American Cancer Society
- Location
- Hope Lodge
- Work setup
- On-site
- Level
- Mid
- Compensation
- $22.00 per hour
- Category
- Programs & Operations
The role
The Guest Relations Coordinator at Hope Lodge manages guest referrals, check-ins, and daily operations to ensure a welcoming environment for guests. This role involves supervising the concierge team, coordinating guest services and amenities, and maintaining high standards of facility cleanliness and customer satisfaction. The successful candidate will facilitate seamless experiences for guests while handling administrative tasks and resolving any concerns that arise during their stay.
What you'll do
- Manage guest referrals, check-ins, and accurate room assignments.
- Supervise, train, and provide guidance to the concierge team.
- Coordinate guest amenities like transportation and meals.
- Perform regular inspections of guest rooms and common areas.
- Resolve guest complaints and implement service recovery actions.
What it takes
- Minimum 2 years of experience in hospitality or guest services.
- High School Diploma or equivalent required.
- Strong leadership and team supervision abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and reservation software.
What you'll bring
How we treat you
Full benefits package including paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs.
Frequently asked questions
What is the work schedule for this role?
The position is based in-office at Hope Lodge and requires working Tuesday through Saturday, from 7:30am to 4:00pm.
What is the compensation for this position?
This role offers a compensation rate of $22.00 per hour, along with a full package of benefits including medical, dental, and retirement plans.
What are the primary qualifications required?
Candidates must have at least two years of experience in hospitality or guest services and possess strong leadership and customer service skills.
How to apply
Apply directly on American Cancer Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Cancer Society's official posting before applying.