Gestor de Respuesta al Cliente
Quick answer
The International Rescue Committee is hiring a Client Responsiveness Manager in Central America to lead humanitarian accountability initiatives and improve program quality through community feedback, with compensation not specified.
- Role
- Gestor de Respuesta al Cliente
- Organization
- International Rescue Committee (IRC)
- Location
- Central America (El Salvador, Guatemala, or Honduras)
- Work setup
- On-site
- Level
- Entry
- Category
- Programs & Operations
- Apply by
- 2026-12-31
The role
The International Rescue Committee (IRC) is seeking a Client Responsiveness Manager to oversee accountability mechanisms in the Northern Central America region. This role involves managing feedback channels, analyzing client data, and ensuring community voices inform project design and execution. The successful candidate will coordinate with the MEAL team to maintain high standards of transparency, program effectiveness, and ethical service delivery.
What you'll do
- Manage and monitor client feedback and complaint mechanisms (PQR).
- Analyze and aggregate satisfaction survey data for reporting.
- Facilitate focus groups to gather community insights.
- Update feedback operational procedures in coordination with the MEAL team.
- Ensure confidentiality and provide accurate service information to clients.
What it takes
- Bachelor's degree in Social Sciences, Psychology, Social Work, or related fields.
- 1-2 years of professional experience, ideally in a non-governmental organization (NGO).
- Minimum 1 year of experience working with vulnerable populations.
- Proficiency in data analysis and report writing.
- Strong communication and interpersonal skills.
What you'll bring
How we treat you
Inclusive environment with gender-sensitive safety protocols, parental leave, and commitment to professional growth and equality.
Frequently asked questions
What is the primary focus of the Client Responsiveness Manager?
The role focuses on managing feedback and accountability mechanisms to ensure client voices are collected, analyzed, and used to improve program quality and design.
Is this position remote or in-office?
The role is based in the field, requiring on-site presence for community engagement, office visits, and coordination with the local team.
What are the key qualifications for this role?
Candidates need a bachelor's degree in a social science field, 1-2 years of relevant work experience, and specific experience working with vulnerable populations.
How can I apply for this position?
Interested candidates should apply through the official International Rescue Committee careers portal before the internal deadline.
How to apply
Apply directly on International Rescue Committee (IRC)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on International Rescue Committee (IRC)'s official posting before applying.