Experience Lab Operations Senior Associate
Quick answer
charity: water is hiring an in-office Experience Lab Operations Senior Associate in Franklin, TN, paying $61,155-$67,950 to oversee venue operations, volunteer programs, and visitor experiences.
- Role
- Experience Lab Operations Senior Associate
- Organization
- charity: water
- Location
- Franklin, TN
- Work setup
- On-site
- Level
- Mid
- Compensation
- $61,155 - $67,950 a year
- Category
- Programs & Operations
- Apply by
- 2026-09-01
The role
The Experience Lab Operations Senior Associate will oversee daily operations, volunteer management, and event coordination for charity: water's immersive exhibit in Franklin, TN. This role serves as the central point of contact for stakeholders, ensuring the space is maintained and the visitor experience is optimized. Responsibilities include managing budgets, processing invoices, coordinating special events, and implementing volunteer programs. The ideal candidate will possess strong project management skills and the ability to multitask in a fast-paced, high-touch environment.
What you'll do
- Manage daily lab operations, including space maintenance and logistics.
- Recruit and onboard a volunteer team for lab tours and events.
- Handle department budget tracking, invoicing, and financial reporting.
- Coordinate special events and high-profile donor visits.
- Collect and analyze guest feedback to optimize visitor experience.
- Manage front-desk operations, bookings, and payments.
What it takes
- 3-5 years of project management or customer service experience.
- Exceptional organizational and verbal/written communication skills.
- Ability to work a flexible schedule including up to 2 weekends per month.
- Strong attention to detail and ability to multitask effectively.
- Proficiency in project management and hospitality-related software is a plus.
What you'll bring
How we treat you
Unlimited PTO, Summer Fridays, 6-week paid sabbatical, 401k with match, 85% medical coverage, dental/vision, FSA, life insurance, 16-week paid parental leave, and professional development stipends.
Frequently asked questions
Is this position remote or in-office?
This is an in-office role located at the charity: water Experience Lab in Franklin, TN.
What is the salary range for this role?
The compensation for this position is between $61,155 and $67,950 per year.
What are the key qualifications needed?
Candidates should have 3-5 years of project management or customer service experience, exceptional organizational skills, and the ability to work some weekends.
When is the application deadline?
The role was posted on June 3, 2026, and is expected to remain open for approximately 90 days, making the estimated deadline September 1, 2026.
How to apply
Apply directly on charity: water's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on charity: water's official posting before applying.