Donor & Client Support Coordinator II
Quick answer
The American Red Cross is hiring a hybrid Donor & Client Support Coordinator II in Charlotte, NC, paying $22.00/hr plus shift differentials to manage biologic product investigations and donor record maintenance.
- Role
- Donor & Client Support Coordinator II
- Organization
- American Red Cross
- Location
- Charlotte, NC
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- $22.00/hr + shift differential ($1.75 after 3pm, +$1.25 on weekends)
- Category
- Programs & Operations
The role
The American Red Cross is seeking a Donor & Client Support Coordinator II to assist with the daily operations of biologic product management and donor record integrity. This role involves investigating product-level issues, managing suspect product retrieval, and ensuring data accuracy within the organization's systems. The position requires a detail-oriented professional to handle tasks such as donor deferral record reviews and compliance documentation.
What you'll do
- Coordinate daily operations including biologic product deviation notifications.
- Support the management of product-level investigations under ARC inventory.
- Identify, control, notify, and retrieve suspect products.
- Review donor deferral records to identify suspect products.
- Perform retrieval activities related to product complaints including bacterial detection cases.
- Update and verify donor records ensuring data confidentiality.
What it takes
- High School diploma or equivalent required; Associate’s/Bachelor’s in science or healthcare preferred.
- Minimum 3 years of experience in blood banking, lab testing, medical records, or quality review.
- Intermediate to advanced computer skills with Microsoft Office.
- Ability to read, write, and communicate at a high school to college level.
- Ability to work effectively on a team.
What you'll bring
How we treat you
Medical, Dental, and Vision plans, Health and Flexible Spending Accounts, 15 days PTO, 11 paid holidays, 401K with up to 6% match, Paid Family Leave, Employee Assistance, and Disability insurance.
Frequently asked questions
Is this position remote or in-office?
This position is based in Charlotte, NC, and becomes a hybrid role requiring office attendance 2-3 times a month following an initial training period.
What is the compensation for this role?
The base pay is $22.00 per hour, with additional shift differentials of $1.75 after 3pm and $1.25 on weekends.
What are the key qualifications required for this job?
You need a high school diploma or equivalent and at least 3 years of related experience in fields such as blood banking, lab testing, or quality review.
How do I apply for this position?
Interested candidates can apply directly through the American Red Cross careers portal, ensuring they use Google Chrome or Mozilla Firefox for the best experience.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.