Donor & Client Support Coordinator II
Quick answer
The American Red Cross is hiring an in-office Donor & Client Support Coordinator II in Charlotte, NC, paying $20.24/hr plus shift differentials to manage blood product operations and donor records.
- Role
- Donor & Client Support Coordinator II
- Organization
- American Red Cross
- Location
- Charlotte, NC
- Work setup
- On-site
- Level
- Mid
- Compensation
- $20.24/hr + Shift Differential ($1.75 after 3pm, $1.25 on weekends)
- Category
- Programs & Operations
The role
The American Red Cross is seeking a Donor & Client Support Coordinator II in Charlotte, NC. This role involves managing daily operations for blood products, including tracking deviations and handling product complaints. The position requires at least three years of experience in fields like blood banking or medical records.
What you'll do
- Coordinate daily operations including biologic product deviation notifications
- Manage product level investigation under ARC inventory
- Identify and retrieve suspect products based on donor deferral records
- Perform retrieval activities for product complaints including bacterial detection cases
- Update and verify changes in donor records to ensure data confidentiality
- Assist with donor reentry and reinstatement
What it takes
- High School diploma or equivalent required
- Associate's or Bachelor's degree in science or health care field preferred
- Minimum 3 years of related experience in blood banking, laboratory testing, medical records, auditing, or quality review
- Ability to communicate effectively at high school to college level
- Intermediate to advanced Microsoft Office skills
- Bilingual capabilities are helpful
What you'll bring
How we treat you
Medical, Dental, Vision plans; Health Spending Accounts & Flexible Spending Accounts; PTO starting at 15 days; 11 paid holidays; 401K with up to a 6% match; Paid Family Leave; Employee Assistance; Short and Long Term Disability and Insurance.
Frequently asked questions
Where is the job located and what is the work schedule?
The position is based in Charlotte, NC, and follows a 2nd shift schedule from Sunday to Thursday, 3:00 PM - 11:30 PM.
What is the compensation for this role?
The pay rate is $20.24 per hour plus a shift differential of $1.75 after 3:00 PM and $1.25 on weekends.
What are the key qualifications required for the candidate?
Candidates should have at least three years of experience in blood banking, medical records, or quality review, and possess intermediate to advanced Microsoft Office skills.
How can I apply for this position?
Interested candidates can apply directly through the American Red Cross careers portal.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.