Donor Care Specialist
Quick answer
Make-A-Wish is hiring a remote or hybrid (Phoenix, AZ) Donor Care Specialist paying $51,171 - $54,000 to manage donor data entry, CRM management, and vendor oversight.
- Role
- Donor Care Specialist
- Organization
- Make-A-Wish
- Location
- Remote (Continental U.S.) or Hybrid (Phoenix, Arizona)
- Work setup
- Remote
- Level
- Mid
- Compensation
- $51,171 - $54,000 USD
- Category
- Development & Fundraising
The role
Make-A-Wish is seeking a professional to manage donor data entry and processing into their CRM system. The role involves overseeing vendor management, ensuring high accuracy in gift coding and batching, and providing excellent customer service to donors and chapters. It requires strong organizational skills and experience with Salesforce NPSP.
What you'll do
- Manage and oversee data entry of donor information into the enterprise CRM
- Oversee training and management of external vendor partners
- Serve as primary point of contact for outsourced customer service agents
- Lead team in process improvement for gift coding, batching, and NetSuite integration
- Provide high-quality customer service to donors, chapters, and the general public
- Assist with tracking and distribution of funds to Make-A-Wish Chapters
What it takes
- Bachelor's Degree or equivalent experience in a related field
- Working knowledge of nonprofit organizations is required
- 2+ years of experience (1-2 years in non-profit environment preferred)
- Strong experience working with Microsoft Excel
- Experience with Salesforce NPSP software required
- 1-2 years of customer service or donor-facing experience preferred
What you'll bring
How we treat you
Medical, Vision, Dental, Wellness; 401(k) with 5% match; PTO (starting at 15 days); Sick Days; Paid Holidays; Volunteer Days; Parental Leave; Employee Awards and Recognition Programs; Discounts for theme parks, events, hotels, concerts, and movie tickets.
Frequently asked questions
Where is the job located?
The role can bet offered as a remote position for applicants in the continental U.S., or it can be offered as a hybrid position for those based in Phoenix, Arizona.
What is the compensation for this role?
The salary range for this position is $51,171 - $54,000 USD.
What are the key qualifications required?
Candidates should have a Bachelor's Degree or equivalent experience, 2+ years of experience (non-profit preferred), and proficiency in Microsoft Excel and Salesforce NPSP.
How or when can I apply?
The application deadline is not specified in the posting.
How to apply
Apply directly on Make-A-Wish's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Make-A-Wish's official posting before applying.