Director, User Services (Storytelling)
Quick answer
National Geographic Society is hiring a remote senior Director, User Services (Storytelling) with a salary range of $131,100.00 - $138,000.00 to lead user services and expand access to collections.
- Role
- Director, User Services (Storytelling)
- Organization
- National Geographic Society
- Location
- Remote friendly (Washington, DC, United States)
- Work setup
- Remote
- Level
- Senior
- Compensation
- $131,100.00 - $138,000.00
- Category
- Communications & Marketing
- Apply by
- 2026-12-31
The role
The Director of User Services at National Geographic Society is responsible for expanding access to physical and digital collections, developing a vision for user services, and managing a team of 4 direct reports. The role involves strategic planning, resource development, and overseeing reference and research programs.
What you'll do
- Develop and oversee a vibrant reference and research program
- Support new programs for storytelling and descendant community grantees
- Oversee collection registration functions
- Integrate and improve rights management workflows
- Develop a vision and strategy for unique and excellent services
- Support the CHHC project team in cultivating deep and engaged relationships with communities
What it takes
- Bachelor’s degree required
- 10+ years of progressively successful experience in archives, special collections libraries, museums, or similar settings
- 3+ years demonstrated leadership and program management experience
- Experience leading a reference service or similarly client-focused program
- Experience managing and developing systems and resources
- Demonstrated commitment to open and equitable access
What you'll bring
How we treat you
Medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
Frequently asked questions
Where is the job located?
Remote friendly (Washington, DC, United States)
What is the compensation?
The salary range for this position is $131,100.00 - $138,000.00.
What are the key qualifications required?
Key qualifications include a bachelor’s degree, 10+ years of experience in archives, and 3+ years of leadership experience.
How do I apply?
Apply now on the National Geographic Society's job posting page.
How to apply
Apply directly on National Geographic Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on National Geographic Society's official posting before applying.