Director of Patient Access & Flow Optimization
Quick answer
Planned Parenthood Southeast is hiring a Metro Atlanta-based Director of Patient Access & Flow Optimization to lead scheduling strategies, call center operations, and patient navigation programs.
- Role
- Director of Patient Access & Flow Optimization
- Organization
- Planned Parenthood Southeast
- Location
- Metro Atlanta
- Work setup
- On-site
- Level
- Senior
- Category
- Programs & Operations
The role
The Director of Patient Access & Flow Optimization will strategically manage and optimize centralized scheduling processes and call center operations for Planned Parenthood Southeast. This leadership role is responsible for enhancing patient experience, minimizing wait times, and overseeing patient navigation programs across the affiliate. The Director will collaborate with cross-functional teams to leverage data, technology, and grant-funded initiatives to maximize healthcare service availability.
What you'll do
- Strategically manage centralized scheduling and optimize appointment templates to maximize clinic capacity.
- Oversee Patient Access Center (PAC) infrastructure, workflows, and performance metrics.
- Manage patient navigation programs and associated grant funding and reporting.
- Collaborate with leadership to implement operational solutions that improve patient flow and experience.
- Lead and mentor direct reports, ensuring performance goals and compliance standards are met.
What it takes
- Strong commitment to diversity, equity, inclusion, and the mission of PPSE.
- Proficiency with scheduling functionality within practice management systems.
- Ability to troubleshoot and resolve technology challenges effectively.
- Excellent written and verbal communication skills with the ability to manage multiple projects.
- Ability and willingness to travel up to 50% within GA, AL, and MS.
What you'll bring
How we treat you
Medical, dental and vision insurance, 401(k) with employer match, paid time off, 13 paid holidays plus one floating holiday, short- and long-term disability, and various voluntary insurance coverages.
Frequently asked questions
Where is this position located and is travel required?
This role is based in Metro Atlanta and requires the ability and willingness to travel up to 50% of the time to other PPSE locations across Georgia, Alabama, and Mississippi.
What is the compensation for this role?
The compensation for this position is not explicitly specified in the job posting.
What are the primary qualifications for this director-level role?
Candidates should possess strong operations management skills, proficiency in practice management scheduling software, and a deep commitment to PPSE's mission of providing patient-centered care.
How do I apply for this position?
The job posting does not provide a specific deadline or a link to apply; it is recommended to visit the official Planned Parenthood Southeast careers page to submit your application.
How to apply
Apply directly on Planned Parenthood Southeast's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood Southeast's official posting before applying.