Director of Operations & Client Success
Quick answer
Vanna Health is hiring a Director of Operations & Client Success to lead operational infrastructure and manage enterprise-level client relationships in a full-time capacity.
- Role
- Director of Operations & Client Success
- Organization
- Vanna Health
- Level
- Senior
- Category
- Programs & Operations
The role
Vanna Health is seeking a Director of Operations & Client Success to lead operational infrastructure and serve as the primary relationship owner for key clients and strategic partners. This role is responsible for driving operational excellence, defining standard operating procedures, and ensuring organizational readiness as the company scales. The successful candidate will act as the voice of the customer internally, partnering with executive leadership to support long-term growth and retention strategies.
What you'll do
- Serve as the primary relationship owner for assigned enterprise client accounts.
- Develop and maintain executive-level client relationships through regular governance and reviews.
- Own and continuously improve operational SOPs, workflows, and playbooks.
- Ensure cross-departmental operational readiness for new programs and initiatives.
- Translate client feedback into actionable operational improvements.
What it takes
- 8+ years of experience in healthcare operations, client success, or consulting.
- Proven experience managing enterprise-level client relationships.
- Strong background in operational process improvement and scaling.
- Exceptional ability to influence cross-functional teams without direct authority.
- Preferred: Background in value-based care, Medicaid, or behavioral health.
What you'll bring
Frequently asked questions
What is the primary focus of this role?
This role focuses on leading operational infrastructure and serving as the primary relationship owner for Vanna Health's enterprise clients.
What experience is required for this position?
Candidates must have at least 8 years of experience in healthcare operations, client success, account management, or related leadership roles.
Is this a remote or in-office position?
The job description does not explicitly specify whether the role is remote, hybrid, or in-office.
What is the compensation for this role?
The compensation for this position is not specified in the job posting.
How to apply
Apply directly on Vanna Health's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Vanna Health's official posting before applying.