Design Researcher - Financial Wellbeing
Quick answer
Pontoon is hiring a hybrid Design Researcher in London paying £84k-£86k to conduct user research for financial wellbeing services.
- Role
- Design Researcher - Financial Wellbeing
- Organization
- Pontoon
- Location
- London (2 days per week onsite)
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- £84k - £86k Annual
- Category
- Design & Creative
The role
The organization is seeking a Design Researcher focused on Financial Wellbeing to join their large research team. The role involves conducting end-to-end user research, including discovery and usability testing, to improve experiences for customers in financial difficulty. The successful candidate will work within a multidisciplinary team to provide actionable insights and influence stakeholder decisions.
What you'll do
- Plan and conduct end-to-end user research activities
- Deliver discovery, evaluative and generative research
- Conduct customer interviews and moderated sessions
- Facilitate usability testing and concept validation
- Analyze qualitative and quantitative data
- Present findings to senior stakeholders
What it takes
- Strong UX Research or Design Research experience
- Expertise in qualitative research methods
- Experience with ethnography and accessibility
- Ability to synthesize complex findings into actionable insights
- Experience working with multidisciplinary teams
- Knowledge of behavioral design principles (preferred)
What you'll bring
How we treat you
Diversity and inclusion initiatives, menopause health package, Working with Cancer initiative.
Frequently asked questions
Where is the job located?
The role is based in London and requires being onsite 2 days per week.
What is the compensation for this position?
The salary is approximately £84,000 to £86,000 annually.
What are the key qualifications required?
Candidates should have strong experience in qualitative research methods, usability testing, and stakeholder engagement.
When do I need to apply by?
The application deadline is not specified.
How to apply
Apply directly on Pontoon's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Pontoon's official posting before applying.