Deputy Director, Mid-Atlantic & Midwest Region and Customer Experience Pathway
Quick answer
Year Up United is hiring a hybrid Deputy Director for the Mid-Atlantic & Midwest region paying $160k-$190k to lead regional operations and the national Customer Experience academic pathway.
- Role
- Deputy Director, Mid-Atlantic & Midwest Region and Customer Experience Pathway
- Organization
- Year Up United
- Location
- Multiple locations (DC, Chicago, Baltimore, Charlotte, Pittsburgh, Detroit)
- Work setup
- Hybrid
- Level
- Senior
- Compensation
- $160,000 - $190,000
- Category
- Programs & Operations
The role
Year Up United is seeking an experienced leader to oversee program quality, operations, and student outcomes across the Mid-Atlantic and Midwest regions while directing the national Customer Experience Career Pathway. The role involves managing multi-site teams, ensuring academic excellence, and driving strategic alignment across enrollment, career services, and corporate engagement. This position requires a data-driven approach to optimize performance and foster a high-support culture for young adult participants.
What you'll do
- Lead program operations and performance across six major regional markets.
- Oversee the national academic strategy and instructional quality for the Customer Experience pathway.
- Partner with cross-functional leadership to drive enrollment, retention, and job placement outcomes.
- Manage regional budgets and implement operational efficiencies to improve student success.
- Represent the organization externally to corporate partners and workforce stakeholders.
What it takes
- 8–10 years of senior leadership experience in complex, multi-site organizations.
- Demonstrated expertise in workforce development, education, or non-profit leadership.
- Proficiency in data analytics tools such as Salesforce and Tableau.
- Strong financial acumen with experience in budget oversight.
- Ability to travel 20–30% of the time to support various locations.
What you'll bring
How we treat you
Comprehensive healthcare, dental coverage, 401(k) match, and 3-4 weeks of paid vacation.
Frequently asked questions
Is this position remote or in-office?
This role is hybrid; starting January 5, 2026, employees are expected to work on-site at least two days per week.
What is the salary range for this role?
The position offers a competitive salary range of $160,000 to $190,000, depending on the candidate's skills, experience, and specific location.
What are the core qualifications required?
Candidates need 8-10 years of leadership experience, a background in workforce development or education, and strong skills in data-driven operations and strategic planning.
How do I apply for this position?
Interested candidates should submit a resume and a thoughtful cover letter through the Year Up United website.
How to apply
Apply directly on Year Up United's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Year Up United's official posting before applying.