Customer Success Manager, Civil Government
Quick answer
Planet is hiring a mid-level Customer Success Manager, Civil Government in Berlin, Germany, to manage and expand relationships with public sector entities across Europe, the Middle East, and Africa, with a compensation range of €51,280—€64,080 EUR.
- Role
- Customer Success Manager, Civil Government
- Organization
- Planet
- Location
- Berlin, Germany
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- €51.280—€64.080 EUR
- Category
- Communications & Marketing
The role
As a Customer Success Manager, Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes).
What you'll do
- Take full accountability for gross and net retention metrics
- Partner closely with Account Executives
- Map out long-term account trajectories
- Co-create success plans and QBRs
- Build strong relationships across complex stakeholder networks
- Lead cross-functional internal teams
What it takes
- 4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer
- Bachelor's degree in a relevant field
- Good working knowledge of remote sensing, GIS, or geospatial imagery products
- Experience working closely with sales organizations and a firm grasp of commercial business models
- Ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity
- Excellent verbal and written communication skills in Russian and English
What you'll bring
How we treat you
Paid time off, Employee Wellness Program, Home Office Reimbursement, Monthly Phone and Internet Reimbursement, Tuition Reimbursement, Equity, Volunteering Paid Time Off
Frequently asked questions
Where is the job located?
The job is located in Berlin, Germany, with a hybrid work schedule requiring 3 days per week in the office.
What is the compensation range?
The compensation range is €51,280—€64,080 EUR.
What are the key qualifications required?
Key qualifications include 4+ years of experience in Customer Success, a Bachelor's degree, and excellent communication skills in Russian and English.
How do I apply?
You can apply by clicking 'Apply Now' at the top of the job posting.
Is the job remote?
The job is a hybrid role, requiring 3 days per week in the office.
How to apply
Apply directly on Planet's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planet's official posting before applying.