Customer Success & Credit Associate
Quick answer
Fresh Life is hiring a Customer Success & Credit Associate in Nairobi, Kenya, to manage customer relationships, drive collections, and support customer retention. The role is full-time and entry-level.
- Role
- Customer Success & Credit Associate
- Organization
- Fresh Life
- Location
- Nairobi, Kenya
- Work setup
- On-site
- Level
- Entry
- Category
- Other
The role
The Customer Success & Credit Associate is responsible for managing customer relationships while driving timely collections and supporting customer retention. The role oversees the customer lifecycle from onboarding and engagement to account management and payment follow-up.
What you'll do
- Drive timely invoice payments through customer follow-up and collections activities.
- Monitor customer accounts and outstanding balances.
- Negotiate and implement repayment plans for customers in arrears.
- Maintain regular engagement with customers through field visits, calls, and other approved communication channels.
- Deliver a positive customer experience that drives customer satisfaction, retention, and referrals.
- Train Fresh Life Operators (FLOs) and tenants on proper toilet use, management, and hygiene standards.
What it takes
- Diploma or Degree in Business Management, Accounting, Finance, Credit Management, or a related field.
- At least 1–2 years of experience in credit control, debt collection, customer account management, or customer service with collections responsibilities.
- Experience managing customer accounts and following up on payments.
- Proficiency in Excel and ERP systems.
- Strong negotiation, communication, customer service, and problem-solving skills.
- Physically fit and comfortable walking long distances daily in the field.
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Nairobi, Kenya.
What is the compensation?
The compensation is not specified in the job posting.
How do I apply?
Follow the link provided in the job description to apply.
Is the job remote?
The job is in-office.
What are the key qualifications?
Key qualifications include a degree in a related field, 1-2 years of experience in credit control, proficiency in Excel, and strong communication and problem-solving skills.
How to apply
Apply directly on Fresh Life's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Fresh Life's official posting before applying.