Customer Service Consultant
Quick answer
South West Recruitment is hiring a Customer Service Consultant in Ringwood, Hampshire, initially paying £12.80 per hour with potential for permanent employment at £26,624 per annum and a £2,400 on-target bonus per annum.
- Role
- Customer Service Consultant
- Organization
- South West Recruitment
- Location
- Ringwood, Hampshire
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- £12.80 per hour (temporary), £26,624 per annum (permanent), £2,400 on-target bonus per annum
- Category
- Communications & Marketing
- Apply by
- 2026-12-31
The role
A Customer Service Consultant role supporting a major UK charity's national fundraising campaign, initially paying £12.80 per hour with potential for permanent employment and a £26,624 annual salary.
What you'll do
- Handling inbound telephone calls from supporters
- Responding to customer enquiries by email
- Helping supporters register for fundraising events
- Assisting with orders for fundraising materials and information packs
- Providing guidance on paying in money raised through fundraising activities
- Assisting with online fundraising page enquiries
What it takes
- Previous experience in customer service, contact centre, retail, hospitality or another customer-focused environment
- Excellent verbal and written communication skills
- Strong spelling, grammar and attention to detail
- A friendly and professional telephone manner
- A naturally patient, empathetic and understanding approach
- Good typing and general IT skills
What you'll bring
How we treat you
Comprehensive training, potential for hybrid working, on-target bonus, friendly and supportive team environment
Frequently asked questions
Where is the job located?
The job is located in Ringwood, Hampshire.
Is the job remote?
Initially, the job is office-based, but there may be potential for hybrid working once fully trained.
What is the compensation?
The role pays £12.80 per hour during the temporary period, with a permanent salary of £26,624 per annum and a £2,400 on-target bonus per annum.
What are the key qualifications required?
Previous experience in customer service, excellent communication skills, strong spelling and grammar, a friendly and professional telephone manner, and good typing and IT skills are required.
How do I apply?
Submit your latest CV to apply for this opportunity. For further information, contact Alan for a confidential discussion.
How to apply
Apply directly on South West Recruitment's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on South West Recruitment's official posting before applying.