Customer Operations & Claims Specialist
Quick answer
Turaco is hiring a Customer Operations & Claims Specialist to handle product support, outbound telesales, and insurance claims investigation.
- Role
- Customer Operations & Claims Specialist
- Organization
- Turaco
- Level
- Mid
- Category
- Programs & Operations
The role
Turaco is seeking a versatile professional to manage customer support, telesales, and claims administration. The role involves explaining product features, meeting daily sales targets through outbound calls, and investigating insurance claims. Candidates will need to balance data entry, customer relationship management, and fraud detection within a dynamic operational environment.
What you'll do
- Explain technical product features and provide consistent customer service.
- Engage at least 100 customers daily to upsell or cross-sell insurance products.
- Initiate, investigate, and process insurance claims reported by customers.
- Evaluate claim documentation to determine coverage and settlement approval.
- Perform accurate data entry and maintain customer records in the database.
What it takes
- Strong verbal communication skills for phone-based sales and support.
- Ability to meet or exceed specific customer operations and sales metrics.
- Experience in claims administration or insurance policy evaluation.
- Proficiency in data entry and database management.
- Ability to detect fraud while maintaining a professional and empathetic tone.
What you'll bring
Frequently asked questions
What are the primary responsibilities of this role?
This position combines customer support, telesales, and claims administration, requiring you to assist callers, hit daily sales targets, and adjudicate insurance claims.
What is the compensation for this position?
The compensation for this role is not explicitly specified in the job posting.
Are there specific sales targets I need to meet?
Yes, you are expected to engage at least 100 customers daily and meet agreed-upon sales targets within the stipulated schedule.
Does this role involve remote work?
The job description does not specify the work location or whether the position offers remote, hybrid, or in-office options.
How to apply
Apply directly on Turaco's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Turaco's official posting before applying.