Customer Operations Associate
Quick answer
Turaco is hiring a Customer Operations Associate to engage with customers over the phone, upsell and cross-sell insurance products, and handle claims administration. The role is remote and open until filled.
- Role
- Customer Operations Associate
- Organization
- Turaco
- Location
- Remote
- Work setup
- Remote
- Level
- Entry
- Category
- Other
The role
Turaco is seeking a Customer Operations Associate to engage with customers over the phone, upsell and cross-sell insurance products, and handle claims administration.
What you'll do
- Engage at least 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
- Follow up and close on initial sales contacts.
- Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
- Explain technical product features and answer potential and existing customer questions about Turaco products.
- Initiate, investigate, and process claims reported by Customers.
What it takes
- A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution.
- Previous telesales experience, in a call center, or retail/service center where you have been selling a product or service to a customer directly, preferred.
- Fluency in English is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
- Able to constantly operate a computer and record data with proficiency.
- Exceptional customer service with exceptional verbal and written communication skills.
What you'll bring
Frequently asked questions
Where is the job located?
The job is remote.
What is the compensation?
Compensation is not specified.
What are the key qualifications required?
Key qualifications include a College diploma or Bachelor’s Degree, previous telesales experience, fluency in English, and exceptional customer service skills.
How do I apply?
Apply by sharing your details and uploading your CV, and answering a questionnaire with 4 areas. The position is open until filled, so you can apply at any time.
How to apply
Apply directly on Turaco's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Turaco's official posting before applying.