Customer Onboarding Specialist
Quick answer
Planet is hiring a remote Customer Onboarding Specialist (LATAM-based) to deliver technical onboarding experiences and support customers in adopting Planet's data and tools.
- Role
- Customer Onboarding Specialist
- Organization
- Planet
- Location
- LATAM, Remote
- Work setup
- Remote
- Level
- Entry
- Category
- Education & Training
The role
The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows.
What you'll do
- Deliver tailored technical onboarding experiences
- Lead onboarding kickoff calls and coordinate onboarding activities
- Partner with Customer Success Managers to provide ongoing technical enablement
- Build trusted technical relationships with customers
- Design and maintain onboarding resources
- Coordinate onboarding activities across teams
What it takes
- 4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role
- Bachelor's degree in a related field
- Professional fluency in English, Spanish, and Portuguese
- Technical aptitude to understand complex customer workflows
- Experience with GIS, remote sensing, or geospatial data platforms
- Hands-on experience with coding or scripting (preferably Python)
What you'll bring
How we treat you
Paid time off, supplemental medical and dental coverage, employee wellness program, home office reimbursement, monthly phone and internet reimbursement, tuition reimbursement, volunteering paid time off
Frequently asked questions
Where is the job located?
The job is based in Latin America, with the option to work remotely.
What is the compensation?
The compensation is not specified in the job posting.
What are the key qualifications required?
Key qualifications include 4+ years of experience in customer onboarding, a bachelor's degree, fluency in English, Spanish, and Portuguese, and technical aptitude.
How do I apply?
Applications are due by November 10, 2026, at 11:59 PM PT. Please apply through the job posting.
How to apply
Apply directly on Planet's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planet's official posting before applying.