Customer Experience & Retail Design Officer
Quick answer
Lapaire is hiring a full-time Customer Experience & Retail Design Officer in Abidjan, Côte d’Ivoire to lead customer journey mapping and retail merchandising standards across multiple markets.
- Role
- Customer Experience & Retail Design Officer
- Organization
- Lapaire
- Location
- Abidjan, Côte d’Ivoire
- Work setup
- On-site
- Level
- Mid
- Category
- Communications & Marketing
The role
The Customer Experience & Retail Design Officer role at Lapaire involves defining, implementing, and monitoring customer experience and retail design standards across multiple markets in Africa. The candidate will be responsible for mapping the customer journey, managing feedback, developing merchandising standards, and training country teams. This position is a full-time role based in Abidjan, Côte d’Ivoire.
What you'll do
- Define and improve the customer experience strategy
- Manage customer feedback and satisfaction
- Develop and manage merchandising standards
- Measure performance and drive continuous improvement
- Train country teams on customer experience and merchandising
What it takes
- Bachelor's degree in Marketing, Retail Management, or Business Administration
- Minimum 5 years of experience in customer experience, merchandising, or retail operations
- Professional fluency in both French and English
- Experience working in multi-site retail environments
- Strong organizational and problem-solving skills
What you'll bring
Frequently asked questions
Where is the job located?
The role is based in Abidjan, Côte d’Ivoire.
What is the compensation for this position?
The salary information is not specified in the posting.
What are the key qualifications required?
Candidates must have a Bachelor's degree and at least 5 years of experience in customer experience, merchandising, or retail operations, with fluency in both French and English.
How long does it take to hear back from applicants?
If you do not hear from the company within two weeks, your application was not successful for this specific role.
How to apply
Apply directly on Lapaire's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Lapaire's official posting before applying.