Customer Experience Manager - Outlet
Quick answer
Goodwill Greater Milwaukee & Chicago is hiring a mid-level Customer Experience Manager for an in-office position at OUTLET CENTER ROMEOVILLE, paying $51,200 USD to $76,975 USD.
- Role
- Customer Experience Manager - Outlet
- Organization
- Goodwill Greater Milwaukee & Chicago
- Location
- OUTLET CENTER ROMEOVILLE, Romeoville, IL 60446, USA
- Work setup
- On-site
- Level
- Mid
- Compensation
- $51,200 USD to $76,975 USD
- Category
- Programs & Operations
The role
The Customer Experience Manager (CEM) oversees customer and donor experience, driving store productivity, ensuring sales and margin targets are met while maintaining brand standards.
What you'll do
- Oversee store productivity and sales targets
- Manage Purchased Goods for Resale (PGFR) and seasonal sets
- Ensure adherence to company brand standards
- Support associate oversight and customer service
- Analyze data and provide actionable insights
- Maintain a clean, organized, and customer-friendly environment
What it takes
- Two years of college education or experience equivalency
- Minimum 5 years' experience in retail or production setting
- Forklift certification (if required)
- Ability to work varied schedule including weekends
- Experience with data entry and analysis
- Strong leadership and communication skills
What you'll bring
How we treat you
Medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO)
Frequently asked questions
Where is the job located?
The job is located at OUTLET CENTER ROMEOVILLE, Romeoville, IL 60446, USA.
What is the compensation range?
The salary range for this position is $51,200 USD to $76,975 USD.
What are the key qualifications required?
Key qualifications include two years of college education or experience equivalency, minimum 5 years' experience in retail or production setting, and strong leadership and communication skills.
How to apply
Apply directly on Goodwill Greater Milwaukee & Chicago's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Goodwill Greater Milwaukee & Chicago's official posting before applying.