Customer Experience Manager
Quick answer
Bench is hiring a mid-level Customer Experience Manager in Carpentersville, IL with an annual salary range of $51,200 to $76,975.
- Role
- Customer Experience Manager
- Organization
- Bench
- Location
- Carpentersville, IL 60110, USA
- Work setup
- On-site
- Level
- Mid
- Compensation
- $51,200 USD to $76,975 USD
- Category
- Programs & Operations
The role
The Customer Experience Manager (CEM) oversees customer and donor experience, driving store productivity, ensuring sales and margin targets are met while maintaining brand standards.
What you'll do
- Oversee store productivity and sales targets
- Manage Purchased Goods for Resale (PGFR) and seasonal sets
- Ensure adherence to company brand standards
- Support associates and non-exempt leadership
- Analyze data and provide actionable insights
- Maintain a clean, organized, and customer-friendly environment
What it takes
- Two years of college education or experience equivalency
- Minimum 5 years of retail and/or production setting experience
- Forklift certification (if required)
- Ability to work varied schedule including weekends
- Experience in retail management
- Strong communication skills
What you'll bring
How we treat you
Medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO)
Frequently asked questions
Where is the job located?
The job is located at Carpentersville, IL 60110, USA.
What is the compensation range?
The salary range for this position is $51,200 USD to $76,975 USD annually.
What are the key qualifications required?
Key qualifications include two years of college education or experience equivalency, minimum 5 years of retail and/or production setting experience, forklift certification (if required), ability to work varied schedule including weekends, and experience in retail management.
How do I apply?
You can apply now by visiting the Bench job posting page.
How to apply
Apply directly on Bench's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Bench's official posting before applying.