Customer Experience Manager
Quick answer
Goodwill Greater Milwaukee & Chicago is hiring a mid-level Customer Experience Manager for their Carol Stream store to manage customer experience, drive productivity, and ensure sales targets are met. The role is on-site with a salary range of $51,200 USD to $76,975 USD.
- Role
- Customer Experience Manager
- Organization
- Goodwill Greater Milwaukee & Chicago
- Location
- CAROL STREAM STORE, 520 S Schmale Rd, Carol Stream, IL 60188, USA
- Work setup
- On-site
- Level
- Mid
- Compensation
- $51,200 USD to $76,975 USD
- Category
- Other
The role
The Customer Experience Manager oversees customer and donor experience, driving store productivity, and ensuring sales and margin targets are met while maintaining brand standards.
What you'll do
- Oversee store productivity goals while maximizing the value of all donations to achieve budgeted sales and margin through brand standards.
- Ensure adherence to company brand standards for PGFR, seasonal sets, and merchandise on the sales floor.
- Support the oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage.
- Analyze report data and provide actionable insights to store leadership.
- Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines.
What it takes
- Two years of college education or experience equivalency, and a minimum of 5 years' experience.
- Forklift certification if required at site.
- Experience in retail and/or production setting.
- Ability to work varied schedule and flexible hours including weekends.
- Must have a working phone that allows for communication accessibility.
What you'll bring
How we treat you
Medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO)
Frequently asked questions
Where is the job located?
The job is located at CAROL STREAM STORE, 520 S Schmale Rd, Carol Stream, IL 60188, USA.
What is the compensation range?
The salary range for this position is $51,200 USD to $76,975 USD.
What are the key qualifications required?
Key qualifications include two years of college education or experience equivalency, a minimum of 5 years' experience, forklift certification if required at site, and experience in retail and/or production setting.
How to apply
Apply directly on Goodwill Greater Milwaukee & Chicago's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Goodwill Greater Milwaukee & Chicago's official posting before applying.