Community Access Manager
Quick answer
The Greater Cleveland Food Bank is hiring an in-office Community Access Manager in Cleveland, OH, paying $65k-$72k to lead service navigation and SNAP outreach efforts for the Community Resource Center.
- Role
- Community Access Manager
- Organization
- Greater Cleveland Food Bank
- Location
- Cleveland, OH
- Work setup
- On-site
- Level
- Mid
- Compensation
- $65,000 - $72,000 per year
- Category
- Programs & Operations
The role
The Community Access Manager provides strategic and operational leadership for the Community Resource Center, overseeing service access, SNAP outreach, and team management. This role ensures neighbors receive exceptional customer service while coordinating partnerships to provide wraparound services like housing and employment support. The manager also collaborates with IT, data teams, and advocacy departments to optimize programming and drive data-informed improvements. Reporting to the Director, this position leads a team of five to enhance neighbor experiences and remove barriers to public benefits.
What you'll do
- Manage the Community Access Team and oversee access desk protocols.
- Streamline SNAP and public benefits access through partnerships with JFS.
- Collaborate with internal departments to implement technology and process improvements.
- Engage and train external community assisters to increase benefit access.
- Track neighbor engagement and program impact using data-driven metrics.
What it takes
- Bachelor’s degree and three years of experience in public benefits access, or five years of relevant experience.
- Previous experience effectively managing teams.
- Proven experience in community advocacy, assessment, and program design.
- Strong diplomacy, writing, and interpersonal communication skills.
- Ability to manage program resources and track outcomes across multiple initiatives.
What you'll bring
How we treat you
Paid Time Off, Holiday Pay, medical/dental/vision insurance, retirement plan, wellness programs, childcare assistance, tuition and student loan assistance, disability coverage, and life insurance.
Frequently asked questions
Where is this position located?
This role is based in Cleveland, OH, at the Community Resource Center @ S. Waterloo.
What is the compensation for this role?
The salary range for this position is $65,000 to $72,000 per year, commensurate with experience.
What are the key qualifications required for this job?
Candidates must have a bachelor's degree plus three years of experience (or five years of experience without a degree) in public benefits access, as well as proven team management and community advocacy skills.
How do I apply for this position?
The job description provides an 'Apply' link; however, no specific application deadline is mentioned in the posting.
How to apply
Apply directly on Greater Cleveland Food Bank's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Greater Cleveland Food Bank's official posting before applying.