Client Experience Manager
Quick answer
Prosper Health is hiring a Client Experience Manager (NYC-based preferred or remote) to lead their support operations, manage team performance, and build scalable triage and quality assurance processes.
- Role
- Client Experience Manager
- Organization
- Prosper Health
- Location
- New York City (Preferred) / Remote
- Work setup
- Hybrid
- Level
- Mid
- Category
- Programs & Operations
The role
Prosper Health is seeking a Client Experience Manager to lead and scale their support operations for neurodivergent adults. The role involves managing a support team, establishing QA and triage processes, and driving operational improvements to ensure high-quality client care. As a startup leader, you will report directly to senior management and have the autonomy to shape team culture and internal workflows from the ground up.
What you'll do
- Manage the end-to-end performance, hiring, and development of the client experience team.
- Build and maintain a robust quality assurance function to ensure consistent service standards.
- Design and manage team structures, including triage tiers and scheduling.
- Identify operational inefficiencies and implement long-term workflow improvements.
- Document and iterate on SOPs to ensure durable, high-quality support operations.
- Translate client feedback into actionable data recommendations for the product team.
What it takes
- 5–8 years of experience in client experience or support operations.
- At least 1–2 years of direct people management experience.
- Proficiency in support metrics like SLAs, ticket workflows, and help desk tools.
- Strong sense of ownership and ability to operate effectively in ambiguous startup environments.
- Commitment to supporting neurodivergent populations and client-first values.
What you'll bring
How we treat you
Prosper Health emphasizes a high-performance culture with a focus on team collaboration and professional development, though specific benefit details were not explicitly listed.
Frequently asked questions
Is this position remote?
The company prefers the candidate to be based in New York City but is open to remote applicants for the right candidate.
What is the compensation for this role?
The compensation is not explicitly specified in the job posting.
What kind of experience is required for this role?
Applicants need 5–8 years of experience in client experience or support operations, including 1–2 years of direct team management.
How do I apply for this position?
The posting does not provide a specific deadline or application link, but interested candidates should be prepared to demonstrate their background in support operations and leadership.
How to apply
Apply directly on Prosper Health's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Prosper Health's official posting before applying.