Client Access Representative
Quick answer
The Colorado Coalition for the Homeless is hiring an in-office Denver-based Client Access Representative to manage front desk operations, client registration, and health information services for its integrated care programs.
- Role
- Client Access Representative
- Organization
- Colorado Coalition for the Homeless
- Location
- Denver Metro Area, Colorado
- Work setup
- On-site
- Level
- Entry
- Category
- Programs & Operations
- Apply by
- 2026-12-31
The role
The Client Access Representative acts as the primary point of contact for the Colorado Coalition for the Homeless, managing front desk operations and lobby environments across Denver Metro sites. This role involves comprehensive client registration, insurance verification, appointment scheduling, and maintaining electronic health records while ensuring HIPAA compliance. The position requires a trauma-informed approach to assist vulnerable populations and facilitate smooth communication between clients and internal care teams. It is a critical front-line role that supports the organization's mission to provide integrated health and social services.
What you'll do
- Serve as the first point of contact for patients and visitors in a trauma-informed manner.
- Initiate and complete client registration, insurance verification, and appointment scheduling.
- Maintain electronic health records and ensure strict adherence to HIPAA and confidentiality protocols.
- Perform daily reminder calls and facilitate communication between clients and internal care teams.
- Support operations across multiple service sites within the Denver Metro Area.
What it takes
- High school diploma or equivalent.
- Bilingual English/Spanish speaking required.
- Previous customer service or medical office experience preferred.
- Experience working with vulnerable or underserved populations strongly preferred.
- Valid driver’s license.
What you'll bring
How we treat you
Full suite of benefits including HMO/PPO health insurance, dental, vision, flexible spending accounts, company-paid life and AD&D insurance, Employee Assistance Program, 403(b) retirement matching, and extensive paid time-off for holidays, sick leave, and vacation.
Frequently asked questions
Is this position remote?
No, this is an in-office role that requires working at the front desk at the Coalition’s publicly accessible sites throughout the Denver Metro Area.
What is the compensation for this role?
The compensation for this position is not explicitly specified in the job posting.
What are the primary language requirements?
This role requires the candidate to be bilingual in English and Spanish to effectively serve the organization's diverse client population.
How do I apply for this position?
The posting does not specify a closing date, though it notes it will be posted for at least 5 days; please follow the standard application process through the Colorado Coalition for the Homeless careers portal.
How to apply
Apply directly on Colorado Coalition for the Homeless's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Colorado Coalition for the Homeless's official posting before applying.