Client Access Representative
Quick answer
The Colorado Coalition for the Homeless is hiring an in-office Client Access Representative in the Denver Metro Area to manage front desk operations and provide trauma-informed support to clients, with compensation not specified.
- Role
- Client Access Representative
- Organization
- Colorado Coalition for the Homeless
- Location
- Denver Metro Area, CO
- Work setup
- On-site
- Level
- Entry
- Category
- Programs & Operations
The role
The Client Access Representative acts as the vital first point of contact for the Colorado Coalition for the Homeless, managing front desk operations and client registration. This role requires providing trauma-informed, culturally responsive service while navigating electronic health records and insurance verification. The position supports an interdisciplinary care team to ensure seamless access to housing and health services for underserved populations in the Denver area. It requires strong communication skills, conflict resolution, and the ability to work across multiple sites.
What you'll do
- Serve as the first point of contact for clients, visitors, and vendors.
- Manage client registration, insurance verification, and appointment scheduling.
- Maintain secure health records in compliance with HIPAA regulations.
- Perform front desk operations including lobby management and site coverage.
- Provide de-escalation support and connect clients to community resources.
What it takes
- High school diploma or equivalent.
- Bilingual proficiency in English and Spanish.
- Previous customer service or medical office experience preferred.
- Experience working with vulnerable or underserved populations.
- Valid driver’s license.
What you'll bring
How we treat you
Health insurance (HMO/PPO), dental, vision, flexible spending accounts, 403(b) retirement matching, life and AD&D insurance, Employee Assistance Program, and extensive paid time-off including holidays, sick leave, and vacation.
Frequently asked questions
Is this position remote?
No, this is an in-office role based in the Denver Metro Area, requiring the employee to work from publicly accessible sites to manage the lobby and provide direct support.
What are the core requirements for this role?
Candidates must have a high school diploma or equivalent and must be bilingual in English and Spanish; previous experience in a customer service or medical office setting is preferred.
Does the position offer benefits?
Yes, eligible employees receive a comprehensive benefits package including health, dental, and vision insurance, 403(b) retirement matching, and generous paid time-off.
Is travel required for this position?
The role requires providing coverage across multiple client access sites throughout the Denver Metro Area, so a valid driver's license is required.
How to apply
Apply directly on Colorado Coalition for the Homeless's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Colorado Coalition for the Homeless's official posting before applying.