Chief Customer Experience Officer (CCXO)
Quick answer
The Duke of Edinburgh's Award is hiring a home-based Chief Customer Experience Officer paying £105,540 - £124,165 per annum to lead digital transformation and customer-centric strategy.
- Role
- Chief Customer Experience Officer (CCXO)
- Organization
- The Duke of Edinburgh's Award (DofE)
- Location
- Home-based, with regular travel to London and across the UK
- Work setup
- Hybrid
- Level
- Senior
- Compensation
- £105,540 - £124,165 per annum
- Category
- Leadership & Executive
- Apply by
- 2026-06-21
The role
The Duke of Edinburgh's Award (DofE) is seeking a Chief Customer Experience Officer (CCXO) to lead the newly created Customer Experience Directorate. This executive role oversees data, insight, technology, business systems, and customer services to drive engagement and organizational impact. The successful candidate will champion a customer-centric culture and lead digital and cultural transformation across the charity. The position is strategic in nature, reporting directly to the CEO as part of the Executive Leadership Team.
What you'll do
- Lead and develop a multidisciplinary team of approximately 25 colleagues.
- Serve as the strategic lead for customer experience, data, and technology to the Board.
- Drive digital transformation to improve user experience, efficiency, and compliance.
- Own and govern end-to-end customer journeys across digital and physical touchpoints.
- Manage significant budgets and external supplier relationships to ensure value for money.
What it takes
- Proven experience in an Executive-level leadership role.
- Strong track record of delivering customer-centric digital and cultural transformation.
- Expertise in using data, insights, and user-centred design to improve performance.
- Demonstrated ability to influence at the Board level.
- Commitment to equity, diversity, and inclusion.
What you'll bring
How we treat you
Generous pension contribution, healthcare cash plan, 25 days holiday plus Bank Holidays, additional 3 days paid leave at Christmas, death in service benefit (4x salary), generous family/sick leave, and employee assistance programme.
Frequently asked questions
Is this role remote or office-based?
This position is home-based but requires regular travel to London and other locations across the UK for business needs.
What is the compensation package for this role?
The salary for the CCXO position is £105,540 - £124,165 per annum, with a potential geographical allowance of up to £4,000 if based within 30 miles of Charing Cross.
What are the key qualifications required for the CCXO?
Applicants must be values-driven leaders with executive-level experience in managing complex digital and cultural transformation, along with a deep understanding of data, technology, and customer-centric design.
When and how do I apply for this position?
Applications must be submitted by midnight on Sunday, June 21st, through the recruitment process managed by Anderson Quigley.
How to apply
Apply directly on The Duke of Edinburgh's Award (DofE)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Duke of Edinburgh's Award (DofE)'s official posting before applying.