Casework User Support Associate
Quick answer
The American Red Cross is hiring an entry-level Casework User Support Associate (in-office) to ensure the timely resolution of technical exceptions within their casework system. The position offers a salary range of $57,816.00 - $64,240.00 and comprehensive benefits.
- Role
- Casework User Support Associate
- Organization
- American Red Cross
- Work setup
- On-site
- Level
- Entry
- Compensation
- $57,816.00 - $64,240.00
- Category
- Engineering & Technology
The role
The American Red Cross is seeking a System Operator to ensure timely resolution of technical exceptions and IT tickets related to their casework system. This role involves supporting Red Cross regions and DROs with case issues and developing process documentation.
What you'll do
- Serve as a System Operator to identify, solve, and escalate specific case and user issues
- Provide direct support to Red Cross Regions and DROs for case issues and overall trends
- Support resolution of IT tickets and RC Care Technical Exceptions
- Develop and refine process documentation related to basic RC Care troubleshooting
- Serve on-call rotations to support overnight and weekend casework user support
What it takes
- Bachelor's degree required
- Minimum 3 years of related experience or equivalent combination of education and experience
- Ability to work on a team
- Physical demands as described in the job description
What you'll bring
How we treat you
Medical, Dental Vision plans, Health Spending Accounts & Flexible Spending Accounts, PTO, Holidays, 401K with 6% match, Paid Family Leave, Employee Assistance, Disability and Insurance: Short + Long Term, Service Awards and recognition
Frequently asked questions
Where is this position located?
The location is not specified, but it may be an in-office role.
What is the compensation range for this position?
The salary range for this position is $57,816.00 - $64,240.00.
What are the minimum qualifications required?
A Bachelor's degree and at least 3 years of related experience or equivalent combination are required.
How do I apply for this position?
Apply now through the American Red Cross Candidate Home.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.