CARM Helpdesk Facilitators (Mahram Sharihya couples)
Quick answer
Mercy Corps is hiring a CARM Helpdesk Couple to operate a helpdesk in Herat, Afghanistan, ensuring community feedback and information sharing. The role requires strong communication and cultural sensitivity, with on-site work.
- Role
- CARM Helpdesk Facilitators (Mahram Sharihya couples)
- Organization
- Mercy Corps
- Location
- Herat, Afghanistan
- Work setup
- On-site
- Level
- Entry
- Category
- Other
The role
Mercy Corps is seeking a CARM Helpdesk Couple to operate a helpdesk in the Herat Returnees Camp, ensuring inclusive access to community feedback and information about services. The couple will engage with community members, document feedback, and maintain confidentiality while providing essential information. This role requires respectful interaction with diverse groups and timely reporting to the CARM Coordinator.
What you'll do
- Operate the CARM Helpdesk during working hours in the returnees’ camp
- Act as the first point of contact for individuals wishing to share feedback, complaints, or suggestions
- Provide clear, accurate, and consistent information about Mercy Corps’ services, activities, and targeting criteria
- Ensure respectful and culturally appropriate interaction with all community members
- Log all feedback, complaints, and requests for information using CARM-approved tools/forms
- Submit daily or weekly reports to the CARM Coordinator
What it takes
- Husband and wife, Father & Daughter, Brother & Sister
- Ability to operate the CARM Helpdesk
- Strong communication skills
- Culturally sensitive interaction
- Experience in documentation and reporting
- Commitment to confidentiality and safeguarding
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Herat, Afghanistan.
Is the job remote?
The job is on-site in Herat, Afghanistan.
What is the compensation?
The compensation is not specified.
What are the key qualifications required?
The key qualifications required include being a Mahram Sharihya couple, ability to operate the CARM Helpdesk, strong communication skills, culturally sensitive interaction, experience in documentation and reporting, and commitment to confidentiality and safeguarding.
How do I apply?
Interested candidates should apply through the Mercy Corps recruitment process by the deadline of August 31, 2025.
How to apply
Apply directly on Mercy Corps's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Mercy Corps's official posting before applying.