Call Center Representative (Bilingual)
Quick answer
Planned Parenthood of Central and Western New York is hiring an in-office Call Center Representative in Rochester, NY, paying $18.95-$21.93/hour to manage patient appointments and health service inquiries.
- Role
- Call Center Representative (Bilingual)
- Organization
- Planned Parenthood of Central and Western New York
- Location
- Rochester, NY
- Work setup
- On-site
- Level
- Entry
- Compensation
- $18.95 - $21.93/hour
- Category
- Programs & Operations
The role
The Call Center Representative acts as the first point of contact for Planned Parenthood of Central and Western New York, handling patient inquiries, appointment scheduling, and financial assistance navigation. The role requires managing patient data within EHR systems while ensuring compassionate, judgment-free service. Successful candidates will guide patients through pre-appointment processes and coordinate with medical staff to ensure quality care delivery.
What you'll do
- Manage incoming calls and independently handle the patient appointment scheduling process.
- Accurately record and update patient data within the Electronic Health Record (EHR) system.
- Assist patients in identifying financial options and insurance eligibility.
- Provide instructions and information regarding health center visits and medical procedures.
- Address patient concerns with confidentiality, compassion, and professional courtesy.
What it takes
- High School Diploma or GED required.
- Minimum 2 years of call center or healthcare-related phone experience preferred.
- Excellent verbal and written communication skills.
- Proficiency in English and Spanish is highly desirable.
- Strong computer and data entry skills with high accuracy.
What you'll bring
How we treat you
Generous Paid Time Off, 10 paid holidays, medical, dental, and vision insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), and 401(k) with match.
Frequently asked questions
Where is this job located and is it remote?
This position is based in Rochester, NY, and is an in-office role.
What is the compensation for this role?
The compensation for this position ranges from $18.95 to $21.93 per hour, depending on experience.
What are the core requirements for candidates?
Candidates must have a high school diploma or GED and strong computer skills, with 2 years of call center or healthcare experience preferred.
What is the work schedule for this position?
This is a full-time, 40-hour per week role requiring availability Monday through Friday, with rotating evenings and Saturdays.
How to apply
Apply directly on Planned Parenthood of Central and Western New York's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Central and Western New York's official posting before applying.