Call Center Representative
Quick answer
Planned Parenthood of Central and Western New York is hiring an in-office Call Center Representative in Rochester, NY, paying $18.95-$21.93/hour to manage patient scheduling and service inquiries.
- Role
- Call Center Representative
- Organization
- Planned Parenthood of Central and Western New York (PPCWNY)
- Location
- Rochester, NY
- Work setup
- On-site
- Level
- Entry
- Compensation
- $18.95 - $21.93/hour
- Category
- Programs & Operations
The role
Planned Parenthood of Central and Western New York is seeking a Call Center Representative to serve as the primary point of contact for patients. The role involves managing appointment scheduling, explaining health services, and assisting with insurance and financial options. The successful candidate will provide compassionate support while ensuring accurate data entry and adherence to HIPAA confidentiality standards.
What you'll do
- Handle incoming calls and manage the appointment scheduling process for various health services.
- Accurately record patient data within the EHR system and verify insurance eligibility.
- Educate patients on medical procedures, financial options, and health center visit requirements.
- Maintain HIPAA compliance and ensure patient confidentiality in all interactions.
- Collaborate with medical team members to escalate clinical questions or specialized counseling.
What it takes
- High School Diploma or GED required.
- Minimum of 2 years of call center or healthcare-related phone experience preferred.
- Excellent verbal and written communication skills.
- Basic computer proficiency and high-accuracy data entry skills.
- Ability to work a flexible schedule including rotating evenings and Saturdays.
What you'll bring
How we treat you
Generous Paid Time Off, 10 paid holidays, medical, dental, and vision insurance, Health Savings Account/Flexible Spending Account, and 401(k) with company match.
Frequently asked questions
Where is this position located?
This role is based in an in-office environment in Rochester, NY.
What is the compensation for this role?
The compensation for this position ranges from $18.95 to $21.93 per hour, depending on experience.
What are the required qualifications?
Candidates must have a High School Diploma or GED, excellent communication skills, and data entry proficiency, with 2 years of relevant call center or healthcare experience preferred.
Is this a remote role?
No, this is an in-office position that requires a flexible schedule, including availability for evening and Saturday shifts.
How to apply
Apply directly on Planned Parenthood of Central and Western New York (PPCWNY)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Central and Western New York (PPCWNY)'s official posting before applying.