Call Center Associate
Quick answer
Planned Parenthood of Maryland is hiring a hybrid Call Center Associate based in Maryland paying $16-$18/hr to manage client inquiries and medical scheduling.
- Role
- Call Center Associate
- Organization
- Planned Parenthood of Maryland
- Location
- Maryland
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $16-$18 per hour
- Category
- Programs & Operations
The role
Planned Parenthood of Maryland is seeking a Call Center Associate to provide high-quality telephone assistance for clients regarding reproductive health services, insurance, and scheduling. This role involves managing high-volume calls, verifying insurance, and providing financial counseling in a clinical setting. The position requires a professional approach to client satisfaction while meeting productivity and customer service standards.
What you'll do
- Manage high-volume daily calls for multiple clinic sites.
- Verify insurance coverage and explain financial responsibilities to patients.
- Schedule patient appointments using the Epic electronic health record system.
- Provide accurate information regarding agency services and health center protocols.
- Perform precise data entry for patient demographics and insurance details.
What it takes
- High school diploma or equivalent.
- One year of experience in an out-patient or clinical healthcare setting.
- Fluent in English; Spanish fluency highly preferred.
- Prior experience with Epic software preferred.
- Ability to pass a criminal background check and fulfill COVID-19 vaccination requirements.
What you'll bring
Frequently asked questions
Is this position remote or in-office?
This is a hybrid role that requires an initial 2-week onsite training and 1-week onsite orientation, followed by at least one day per month in the office.
What is the compensation for this role?
The pay rate for the Call Center Associate position is $16-$18 per hour.
What kind of experience is required?
Candidates must have a high school diploma and at least one year of experience working in an out-patient or clinical healthcare setting.
What is the work schedule?
This is a part-time position scheduled for three days per week, specifically Monday, Wednesday, and Friday, from 8:30am to 5:00pm.
How to apply
Apply directly on Planned Parenthood of Maryland's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Maryland's official posting before applying.