Call Center Agent & Followup
Quick answer
GiveDirectly is hiring a Call Center Agent & Followup in Maputo, Mozambique, paying 56,880.00 Mzn monthly for managing calls and follow-ups related to the organization’s cash transfer program.
- Role
- Call Center Agent & Followup
- Organization
- GiveDirectly
- Location
- Maputo
- Level
- Entry
- Compensation
- 56,880.00 Mzn monthly
- Category
- Communications & Marketing
The role
The role involves managing calls with recipients and donors to provide information about GiveDirectly’s cash transfer program, conducting follow-ups, and addressing issues related to the program.
What you'll do
- Handle inbound calls from recipients and donors
- Conduct outbound calls for surveys and follow-ups
- Follow up with recipients who received transfers
- Report issues or trends in calls to management
- Assist with safeguarding concerns
What it takes
- Minimum of a diploma or degree in relevant fields
- 2+ years of experience in call centers, preferably with underserved communities
- Proficiency in data entry and analysis on computers and mobile devices
- Critical thinking and problem-solving skills
- Strong interpersonal skills with high levels of empathy, honesty, and integrity
- Interest in promoting GiveDirectly’s distinct values and mission
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Maputo, Mozambique.
What is the compensation?
The monthly salary is 56,880.00 Mzn.
What are the key qualifications required?
A minimum of a diploma or degree and at least 2 years of experience in call centers with underserved communities.
How to apply
Apply directly on GiveDirectly's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly's official posting before applying.