Business Process Analyst
Quick answer
UNDP is hiring a mid-level Business Process Analyst in Moldova to lead the digital transformation of the national social protection system through process re-engineering and system integration.
- Role
- Business Process Analyst
- Organization
- UNDP
- Location
- Moldova
- Work setup
- On-site
- Level
- Mid
- Category
- Programs & Operations
The role
The Business Process Analyst will support the Ministry of Labour and Social Protection in Moldova to digitize and re-engineer social protection services. This role involves managing the development of eSocial case management systems, integrating inter-agency IT platforms, and mapping complex business processes to enhance service delivery. The incumbent will also facilitate stakeholder engagement, design capacity-building curricula, and document best practices to ensure institutional transformation.
What you'll do
- Provide technical expertise for the development and integration of the eSocial digital case management module.
- Map and optimize business processes across Territorial Social Assistance Agencies.
- Oversee the identification and strategic resolution of technical system issues.
- Coordinate communication and cooperation between government ministries and technical teams.
- Design and deliver capacity-building curricula for social service case managers.
What it takes
- Master’s degree in Social Sciences, Economics, Management, Law, or IT (or Bachelor's with 4 years experience).
- Minimum 2 years of relevant experience in service assessment and re-engineering.
- Fluency in English and Romanian is required.
- Experience in digital transformation projects or public sector advisory.
- Proficiency in office software packages and web-based management systems.
What you'll bring
Frequently asked questions
Where is this position located?
This position is based in Moldova, working in close cooperation with the UNDP Moldova Country Office and the Ministry of Labour and Social Protection.
What is the compensation for this role?
The compensation is not explicitly specified in the job posting.
What are the core educational requirements?
Candidates must hold an advanced university degree (Master's) in a relevant field, or a Bachelor's degree combined with at least four years of progressively responsible experience.
What languages are required for this position?
Fluency in both English and Romanian is required, while knowledge of additional minority languages relevant to Moldova is considered an asset.
How to apply
Apply directly on UNDP's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on UNDP's official posting before applying.