BioMed Customer Support Representative
Quick answer
The American Red Cross is hiring a remote BioMed Customer Support Representative paying $18-$19/hr to provide multi-channel support and administrative assistance.
- Role
- BioMed Customer Support Representative
- Organization
- American Red Cross
- Location
- Remote (Training in Central Standard Time zone)
- Work setup
- Remote
- Level
- Entry
- Compensation
- $18/hr - $19/hr
- Category
- Programs & Operations
The role
The American Red Cross is seeking a customer support representative to manage BioMed accounts and provide multi-channel assistance. The role involves database maintenance, scheduling, and resolving issues across various platforms including phone, email, and social media. It is a remote position with specific training requirements and a focus on high-quality service.
What you'll do
- Support BioMed customers through multiple channels including phone, email, and social media.
- Perform database maintenance and data entry for customer records.
- Resolve customer issues directly or escalate to team members as needed.
- Prepare reports and manage list generation and appointment scheduling.
- Provide high-quality service during all touchpoints with donors and sponsors.
What it takes
- High school diploma required; Associate's or Bachelor's degree preferred.
- Minimum one year of related customer service experience.
- Advanced proficiency in word processing, Excel, and database applications.
- Experience with CRM systems is preferred.
- Ability to work specific hours (11:45 am - 8:15 pm CST).
What you'll bring
How we treat you
Medical, Dental, Vision plans; Health Spending & Flexible Spending Accounts; 15 days PTO; 11 paid holidays; 401K with up to 6% match; Paid Family Leave; Employee Assistance; Disability and Insurance.
Frequently asked questions
Where is the job located?
This is a remote position, though training occurs during specific Central Standard Time hours.
What is the compensation for this role?
The salary range is $18 to $19 per hour.
What are the key qualifications required?
Candidates need at least one year of customer service experience and advanced computer skills, including Excel and database management.
How do I apply for this position?
Interested candidates can apply directly through the American Red Cross careers portal.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.