Bilingual Call Center Specialist
Quick answer
Planned Parenthood Los Angeles is hiring an in-office, bilingual Call Center Specialist in Los Angeles paying $25.00/hour to manage client communications, schedule appointments, and provide reproductive health information.
- Role
- Bilingual Call Center Specialist
- Organization
- Planned Parenthood Los Angeles
- Location
- Los Angeles, CA
- Work setup
- On-site
- Level
- Entry
- Compensation
- $25.00 per hour
- Category
- Programs & Operations
The role
Planned Parenthood Los Angeles is seeking a bilingual Call Center Specialist to serve as the first point of contact for clients at their headquarters. The role involves scheduling appointments, providing information on reproductive health services, and de-escalating patient concerns while maintaining strict confidentiality. The successful candidate will work in a fast-paced environment supporting various administrative and non-clinical services.
What you'll do
- Serve as the first point of contact for clients via telephone.
- Schedule patient appointments using computer-based systems.
- Provide information regarding health services, insurance, and state benefits.
- De-escalate situations involving dissatisfied patients.
- Maintain strict patient confidentiality and adhere to reporting protocols.
What it takes
- High school diploma or equivalent.
- One year of customer service or health care experience.
- Proficiency in Microsoft Office.
- Fluent in English and Spanish.
- Ability to work independently and as part of a team.
What you'll bring
How we treat you
Medical, dental, and vision coverage, 403(b) retirement plan with 3% match, life/AD&D insurance, flexible spending accounts, commuter benefits, and generous vacation/sick/holiday leave.
Frequently asked questions
Where is this job located and what is the work schedule?
This position is based at the Planned Parenthood Los Angeles headquarters in Los Angeles, CA and is an in-office role.
What is the compensation for this role?
The hiring range for this position is $25.00 per hour.
Are there specific language requirements for this position?
Yes, this role requires bilingual proficiency in English and Spanish, and a successful language assessment will be required upon offer.
What are the key qualifications for candidates?
Candidates should have at least a high school diploma, one year of customer service or health care experience, proficiency in Microsoft Office, and strong communication skills.
How to apply
Apply directly on Planned Parenthood Los Angeles's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood Los Angeles's official posting before applying.