Bilingual Call Center Representative
Quick answer
Planned Parenthood of Central and Western New York is hiring an in-office Bilingual Call Center Representative in Rochester, NY, paying $20.85 - $24.12/hour to manage patient inquiries and appointment scheduling.
- Role
- Bilingual Call Center Representative
- Organization
- Planned Parenthood of Central and Western New York
- Location
- Rochester, NY
- Work setup
- On-site
- Level
- Entry
- Compensation
- $20.85 - $24.12/hour
- Category
- Programs & Operations
The role
The Bilingual Call Center Representative role at Planned Parenthood of Central and Western New York involves managing patient inquiries, scheduling appointments, and providing information about health services and financial options. The representative serves as the first point of contact for patients, ensuring a compassionate and non-judgmental approach. They are responsible for recording data in an EHR system and assisting with insurance verification.
What you'll do
- Manage appointment setting process for various medical services
- Record patient data accurately within the EHR system
- Assist patients with initial financial options assessment
- Provide information on health center visits and insurance verification
- Route calls to appropriate departments
- Ensure compliance with HIPAA regulations
What it takes
- High School Diploma or GED required
- Minimum of 2 years call center experience in healthcare preferred
- Bilingual (English/Spanish) proficiency
- Excellent verbal and written communication skills
- Basic computer proficiency and accurate data entry
- Ability to work a flexible schedule including evenings and weekends
What you'll bring
How we treat you
Paid Time Off, 10 paid holidays, medical, dental, and vision insurance, Health Savings Account or Flexible Spending Account, 401(k) with match.
Frequently asked questions
Where is the job located?
The position is based in Rochester, NY.
What is the compensation for this role?
The pay range for this position is $20.85 to $24.12 per hour.
What are the key qualifications required?
Candidates should have a high school diploma or GED, be bilingual in English and Spanish, and preferably have at least 2 years of experience in a call center setting.
What is the work schedule like?
This is a full-time role with a schedule that includes Monday through Friday (with some evenings) and Saturdays.
How to apply
Apply directly on Planned Parenthood of Central and Western New York's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Central and Western New York's official posting before applying.