Bi-Lingual Call Center Associate
Quick answer
Planned Parenthood of Maryland is hiring a hybrid Bi-Lingual Call Center Associate in Maryland paying $16-$18/hr to manage patient inquiries, scheduling, and insurance verification.
- Role
- Bi-Lingual Call Center Associate
- Organization
- Planned Parenthood of Maryland
- Location
- Maryland
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $16-$18 per hour
- Category
- Programs & Operations
The role
Planned Parenthood of Maryland is seeking a Bi-Lingual Call Center Associate to manage high-volume client inquiries regarding reproductive health services. The role involves scheduling appointments in the Epic system, verifying insurance coverage, and providing financial counseling to patients. This hybrid position requires exceptional customer service skills and the ability to communicate fluently in both English and Spanish.
What you'll do
- Manage high volumes of incoming client calls and inquiries.
- Schedule patient appointments accurately using the Epic system.
- Verify insurance coverage and explain financial responsibilities to patients.
- Perform data entry for patient demographics and insurance information.
- Collaborate with the medical services team to meet productivity and quality standards.
What it takes
- High school diploma or equivalent required.
- One year of work experience in an out-patient or healthcare clinical setting.
- Fluent in both written and spoken English and Spanish.
- Previous experience with Epic software is highly preferred.
- Ability to pass a criminal background screening and mandatory COVID-19 vaccination.
What you'll bring
How we treat you
Medical, Dental, and Vision insurance, Flexible Spending Account, Life/AD&D Insurance, Short-Term and Long-Term Disability, Paid Time Off (PTO), Paid Holidays, Employee Assistance Program, and 401(k) Retirement Plan.
Frequently asked questions
Is this position remote or in-office?
This is a hybrid role that requires at least one day per month in the office, with an initial requirement of two weeks of onsite training and one week of onsite orientation.
What is the compensation for this role?
The Bi-Lingual Call Center Associate position pays between $16 and $18 per hour.
What are the language requirements for this job?
Candidates are required to be fluent in reading, writing, and speaking both English and Spanish.
What experience is required for this position?
Applicants must have at least one year of work experience in an out-patient or healthcare setting performing back or front office duties.
How to apply
Apply directly on Planned Parenthood of Maryland's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Maryland's official posting before applying.