Bench Customer Experience Manager
Quick answer
Goodwill is hiring an in-office Bench Customer Experience Manager in Evanston, IL, paying $51,200 - $76,975 to manage store operations and customer experience.
- Role
- Bench Customer Experience Manager
- Organization
- Goodwill (implied by 'Goodwill s' in text)
- Location
- Evanston, IL
- Work setup
- On-site
- Level
- Mid
- Compensation
- $51,200 USD to $76,975 USD
- Category
- Programs & Operations
The role
The Customer Experience Manager (CEM) oversees customer and donor experience, store productivity, and sales targets while maintaining brand standards. The role involves managing Softline operations, front-of-house functions, and merchandise quality. It requires a leader who can analyze data to improve processes and manage team performance in a retail environment.
What you'll do
- Oversee customer and donor experience
- Manage Softline and Front of House operations
- Monitor sales floor and ensure brand standards
- Analyze report data for actionable insights
- Lead and develop team members
- Ensure compliance with operational standards
What it takes
- Minimum 5 years of experience
- Two years of college education or equivalent
- Retail/production setting experience
- Forklift certification (if required)
- Ability to work varied schedule including weekends
- Strong communication skills
What you'll bring
Frequently asked questions
Where is the job located and is it remote?
The position is based in Evanston, IL, and is an on-site role.
What is the compensation for this role?
The salary range is $51,200 to $76,975 USD.
What are the key qualifications required?
Candidates should have at least 5 years of experience and two years of college education or equivalent, with a background in retail or production settings.
When is the deadline to apply?
The posting was listed on June 24, 2026.
How to apply
Apply directly on Goodwill (implied by 'Goodwill s' in text)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Goodwill (implied by 'Goodwill s' in text)'s official posting before applying.