Associate Director of Patron Experience
Quick answer
The Alliance Theatre is hiring an on-site Associate Director of Patron Experience in Atlanta to manage operational staff and customer service strategy for their box office and event teams.
- Role
- Associate Director of Patron Experience
- Organization
- Alliance Theatre at the Woodruff Arts Center
- Location
- Atlanta, GA
- Work setup
- On-site
- Level
- Senior
- Category
- Programs & Operations
The role
The Alliance Theatre at the Woodruff Arts Center is seeking an Associate Director of Patron Experience to lead box office, front-of-house, and concierge operations. This leadership role oversees team management, ticketing operations, event logistics, and cross-departmental collaboration to ensure exceptional customer service. The successful candidate will drive strategic patron engagement initiatives and manage operational efficiency in a high-volume arts environment.
What you'll do
- Supervise and train a team of fifteen employees including managers and concierges.
- Oversee all customer service functions for performances, subscriptions, and special events.
- Manage ticketing operations and parking inventory within the Tessitura system.
- Coordinate seating logistics, opening night arrangements, and contractual ticket allotments.
- Collaborate with marketing and leadership to implement the theater's patron experience vision.
What it takes
- 6+ years of experience in a leadership role within patron services or box office management.
- Proven proficiency with Tessitura software is required.
- Strong ability to motivate and manage teams in a fast-paced environment.
- Excellent project management and interpersonal communication skills.
- High school diploma with extensive relevant professional experience.
What you'll bring
Frequently asked questions
Is this a remote or in-office position?
This is an in-office position located in Atlanta, GA, as it requires hands-on management of box office, front-of-house, and concierge teams.
What is the compensation for this role?
The compensation for this position is not specified in the job posting.
What are the core technical requirements for this role?
Candidates must have extensive experience in theater patron services and must be proficient in the Tessitura software system, specifically regarding report generation and event building.
What is the expected work schedule?
The role is full-time, typically operating on weekdays from 9:00 AM to 5:00 PM, with a requirement to work some nights and weekends for performances and special events.
How to apply
Apply directly on Alliance Theatre at the Woodruff Arts Center's site. We link straight through — no resume parsing, no profile to fill out.
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