Associate Director / Director of Family Experience
Quick answer
Zeta is hiring an Associate Director/Director of Family Experience in New York, NY (hybrid) paying $90k-$140k to lead initiatives that strengthen family engagement and school retention.
- Role
- Associate Director / Director of Family Experience
- Organization
- Zeta
- Location
- New York, NY
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- $90,000 - $140,000
- Category
- Programs & Operations
The role
Zeta is seeking an Associate Director or Director of Family Experience to design and implement innovative initiatives that enhance family engagement, belonging, and retention across their network of schools. The role involves analyzing data to identify trends, piloting new programs, and building scalable systems to improve the overall family journey. This position is part of a high-growth, mission-driven team dedicated to providing a world-class education to students in New York City. The role requires a strategic thinker with experience in operations, consulting, or education who is comfortable working in a collaborative, fast-paced environment.
What you'll do
- Provide strategic vision and project leadership for network initiatives.
- Analyze family satisfaction and retention data to identify actionable trends.
- Design and pilot innovative programs to improve the family journey.
- Build scalable systems, playbooks, and tools for school implementation.
- Support cross-functional projects as part of a growing scale-up team.
What it takes
- Bachelor’s degree required.
- 4-10+ years of experience in strategy, operations, consulting, or education.
- Proven record of designing initiatives that improve stakeholder experience.
- Ability to analyze data and translate insights into strategy.
- Strong collaborative mindset and ability to work in a fast-paced environment.
What you'll bring
How we treat you
Comprehensive medical, dental, and vision plans, 403(b) retirement plan with matching, monthly wellness stipend, Talkspace and Headspace subscriptions, and professional development support.
Frequently asked questions
What is the work schedule for this role?
This is a hybrid position based out of Zeta’s Network office in New York. Employees work in-person on Tuesdays and Thursdays, with the possibility of remote work on other days depending on team scope.
What is the salary range for this position?
The compensation for this role is between $90,000 and $140,000 per year. New hires are typically brought in at or near the start of the range based on experience and internal equity.
What kind of experience is required?
Candidates should have 4-10+ years of professional experience in strategy, operations, consulting, or education. You must also have a demonstrated ability to design and implement initiatives that improve stakeholder experience.
How do I apply for this job?
The job description does not provide a specific deadline, but the organization is hiring for immediate openings and onboarding on a rolling basis. You should apply through their official portal as soon as possible.
How to apply
Apply directly on Zeta's site. We link straight through — no resume parsing, no profile to fill out.
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