Assistant Protection Officer (Hub Manager)
Quick answer
UNHCR is hiring an in-office Assistant Protection Officer (Hub Manager) in Kuala Lumpur, Malaysia, to oversee regional protection operations and individual case processing services.
- Role
- Assistant Protection Officer (Hub Manager)
- Organization
- UNHCR
- Location
- Kuala Lumpur, Malaysia
- Work setup
- On-site
- Level
- Mid
- Category
- Programs & Operations
- Apply by
- 2026-06-30
The role
The Assistant Protection Officer (Hub Manager) will oversee the daily operations of the Regional Support Hub in Kuala Lumpur, ensuring efficient service delivery for the Asia-Pacific region. The role involves supervising a multidisciplinary team and providing direct technical oversight for protection and solutions services, including individual case processing for registration, RSD, and resettlement. The incumbent will ensure compliance with organizational policies, manage performance metrics, and maintain strong liaison between the Hub, the Regional Bureau, and country operations. This position focuses on providing high-quality, transactional protection support while fostering a collaborative and customer-centric team environment.
What you'll do
- Oversee daily hub operations and supervise a multidisciplinary team.
- Manage and provide technical guidance for individual case processing (RSD, resettlement).
- Monitor performance against Key Performance Indicators and implement corrective actions.
- Maintain accurate records in the proGres database and compile protection statistics.
- Facilitate training, coaching, and performance management for team members.
What it takes
- Undergraduate degree in Law, International Law, or Political Science.
- Minimum 1 year of relevant professional experience.
- Proficiency in English (B2 level or higher).
- Strong understanding of international refugee and human rights law.
- Ability to work in a high-volume, fast-paced environment with a client-service mindset.
What you'll bring
Frequently asked questions
Where is this position located?
This role is based in UNHCR’s country office in Kuala Lumpur, Malaysia.
Is this position remote?
No, this is an in-office position located in Kuala Lumpur.
What is the application deadline?
Applications for this position must be submitted by June 30, 2026.
What is the compensation for this role?
The compensation is not explicitly specified in the job posting.
What are the primary qualifications required?
Candidates must have an undergraduate degree in a relevant field like Law or Political Science and at least one year of relevant professional experience.
How to apply
Apply directly on UNHCR's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on UNHCR's official posting before applying.