AGENT CENTRE D’APPEL / CCA
Quick answer
GiveDirectly RDC is hiring an entry-level CCA to handle incoming calls from beneficiaries, resolve complaints and provide solutions.
- Role
- AGENT CENTRE D’APPEL / CCA
- Organization
- GiveDirectly RDC
- Location
- RDC (Democratic Republic of Congo)
- Level
- Entry
- Category
- Communications & Marketing
The role
The job involves receiving incoming calls from beneficiaries of GiveDirectly to resolve their issues and complaints.
What you'll do
- Receive incoming calls and provide solutions and responses to beneficiary requests and complaints
- Identify and document all beneficiary complaints and work on resolving different types of complaints
- Escalate sensitive cases that may endanger the life/safety of beneficiaries for appropriate action
- Propose new ideas based on beneficiary feedback to TL/QA/CCM
- Conduct phone surveys to ensure beneficiaries have received their transfers without issues
What it takes
- Bachelor's degree in a relevant field
- At least 1 year of experience in call centers, preferably with an international NGO
- High integrity and confidentiality regarding beneficiary information
- Excellent telephone etiquette
- Excellence in communication
- Passion for providing solutions
What you'll bring
Frequently asked questions
Where is the job located?
The job is based in RDC (Democratic Republic of Congo).
What is the compensation package?
Compensation details are not specified.
How do I apply for this position?
Interested candidates should visit the GiveDirectly job board at https://boards.greenhouse.io/givedirectly and submit their applications by August 7, 2026, at 17:00.
What are the required qualifications for this role?
Candidates should have a bachelor's degree in a relevant field, at least one year of experience in call centers with an international NGO, high integrity and confidentiality regarding beneficiary information, excellent telephone etiquette, and excellence in communication.
Is the job remote or on-site?
The work schedule is not specified, but it may be either remote or on-site depending on the role's requirements.
How to apply
Apply directly on GiveDirectly RDC's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly RDC's official posting before applying.